Shipping & Order Status

  • Can I cancel or change my order?

    To ensure that you receive your order as quickly as possible there is only a short time period after an order is placed to attempt a cancellation. Please contact us via email or phone ASAP. If we are unable to cancel your order, once you receive your order in the mail, simply return any items yo...
  • Do you refund shipping fees?

    Shipping fees are non-refundable unless the error of the order was due to shipping error, damaged item, or the wrong item received.
  • How can I get free shipping?

    Currently, we are offering free shipping on orders over $49.95. We may have other promotions and giveaways in the future, please signup for our newsletter.
  • How can I know my order status?

    Once your package has been shipped, we will send tracking number, which will allow you to track your order online.
  • How much does shipping cost?

    Our flat rate shipping starts at $2.95 for standard shipping and $12.95 for expedited shipping.
  • What Courier do you use?

    Depending on the location and fulfillment center your item is shipping from and the shipping service selected, we may use one of the courier service below. USPS, UPS, FedEx, DHL, & E-packet (A USPS company).
  • When will my order ship?

    Orders that are shipped from within the US take 3-5 business days to be delivered. All other orders are normally shipped within 7-14 business days, not including weekends and holidays.
  • Where do you ship to?

    We ship our merchandise worldwide, however, some items may have restrictions on some countries.
  • Where is your warehouse located?

    We use the services of several warehouse & fulfillment centers in the USA, UK, and Canada. Depending on the item purchased, your order could be shipped from one of these locations or several locations.
  • Why hasn't my package arrived yet?

    We ship merchandise from several locations and fulfillment centers in USA, UK, Canada, Japan, and China. Depending on the fulfillment center from which your item was shipped will determine the length of time for delivery. However, most items will be delivered within 3 - 20 business days.
  • Why is my order divided into more than one packages?

    Some items may not be available at the same location or fulfillment center, which in such case items will be shipped in different packages delivering from different fulfillment centers and locations. This won't affect shipping rates.